ديمة سعد

Dima Saad

Bethlehem, Palestine
Phone: +972 569606277
Email: deemaissa15@gmail.com

Career Objective

Motivated IT professional with a Bachelor’s in Information Technology from a Dual Studies program, blending academic excellence with real-world experience. Passionate about educational technology, youth development, sustainable innovation. Seeking to contribute to international development efforts by supporting digital learning, green skills, and youth engagement initiatives.

Passionate about delivering innovative solutions and leveraging expertise in system management, technical support, and IT training to contribute to humanitarian and development projects.

Education

• Bachelor’s Degree in Information Technology
  College of Dual Studies, Al-Quds University, Abu Dis
  Graduation Date: September 14, 2024
  Accumulative Degree: 84.1%
• High School Certificate
  Firdaus Girls Secondary School
  Graduation Date: 2020
  Accumulative Degree: 71.1%

Honors & Achievements

• Honors List (Al-Quds University) – 2020/2021
  Achieved for maintaining an average of 90.78%.
• Honors List (Al-Quds University) – 2023/2024
  Achieved for maintaining an average of 90.62%.

Work Experience

Research and Teaching Assistant & Laboratory Technician
Palestine Technical University – Kadoorie
Duration: March 2025 – June 2025

• Provided academic guidance and delivered on core technological concepts in the fields of hardware and software.
• Responsible for the laboratory and solving problems that occur in it, such as maintenance, downloading applications, formatting, and everything similar.
• Formatting the router, connecting the Net Support application to laboratory and student devices, and everything similar.

Full Stack Web Programmer & Technical Support
Jerusalem District Electricity Company (JDECO)
Duration: June 2023 – September 2024

• Provided comprehensive technical support, troubleshooting hardware, software, and network issues.
• Maintained IT equipment inventory and implemented a documentation system for asset tracking.
• Conducted training sessions for staff on software use and IT best practices.
• Developed 2 web applications using .NET and Angular, streamlining workflows and improving efficiency.

Programmer (Full Stack Developer & QA)
Transcend Company
Duration: January 2021 – March 2023

• Performed troubleshooting for hardware, software, and network systems to ensure smooth operations.
• Conducted over 50 manual QA tests, ensuring 98% bug-free project delivery.
• Delivered IT support for team members and maintained network reliability.

Technical Expertise

• IT Support: Troubleshooting of hardware, software, antivirus, and network systems.
• Networking: Setup and maintenance of internet systems, email accounts, and shared printers.
• Programming & Development Skills: Proficient in Java, Python, HTML, CSS, JavaScript, TypeScript, and C++. Familiar with .NET, Angular, Node.js, SQL, and Microsoft SQL Server.
• Mobile Development: Experience in Android app development using Java, Android SDK, XML for UI design, and Firebase for backend services.
• Version Control: Proficient in Git, GitHub and Bitbucket for code collaboration, version control, and repository management.
• Software & Tools: Proficient in Microsoft Office (Word, Excel, Outlook) and tools like Selenium and Jira.
• System Maintenance: Installation and updates of software and hardware; data backup and cleaning.

Projects

• HR System Web Project:
  Independently developed a web-based HR system for managing applicant data using Angular and .NET.
• Business Intelligence System for JDECO (Graduation Project):
  Designed and implemented a Business Intelligence system for company reports, utilizing .NET and SQL to enhance decision-making processes.

Certifications & Training

• QA (Manual and Automation) Training – Jordanian Engineer Abdul Raheem Al-Saqqa, 2023
• Manual QA Training – The Hope International Company, 2022
• Various IT certifications from Jerusalem District Electricity Company and Transcend Company.
• Self-education in IT technologies through platforms like Udemy.

Soft Skills

• Exceptional interpersonal and communication skills
• Strong time management and ability to meet deadlines
• Analytical thinking and problem-solving skills
• Effective team collaboration and leadership capabilities
• High adaptability to dynamic work environments
• Ability to work under pressure and handle heavy workloads
• Excellent organizational and documentation skills
• Continuous and great ability for continuous learning and self-learning to increase knowledge and experience

Languages

• Arabic: Native/Fluent
• English: Intermediate (Good Proficiency)

References

• Hana Nirazaokh (Lecturer – Al-Quds University)

E-mail: hshabaneh@staff.alquds.edu
Mobile: )+972( 54-214-4308

• Qais Qeissieh (Software and IT Engineer at the Jerusalem District Electricity Company branch in Bethlehem)

Email: qqeissieh@jdeco.net
Mobile: )+970( 568 631 383

• Derar Mraiziq ( Lecturer and Head of Department – Khadouri University)

Email: derar.mraiziq@ptuk.edu.ps

Mobile: (+972) 599 307 668